*updated 14th of August 2019
The site may contain links to third-party websites or applications. Uthini is not responsible for the information practices or the content of such third-party websites or applications. We encourage you to review the privacy policies of third-party websites and applications to understand their information practices.
PERSONAL INFORMATION WE COLLECT
If you choose to make use of Uthini’s services (“our services”), we may require you to provide contact and identity information, billing information, and other personal information as indicated on our user interfaces, including on the site. Once you register on or make a purchase via the site, you are no longer anonymous to us.
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”
We collect Device Information using the following technologies:
– “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
– “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
– “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.
Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers that are hosted securely through PeachPayments), email address, and phone number. We refer to this information as “Order Information.”
We may also collect and store the following information:
- Access credentials such as passwords, password hints, and similar security information used for authentication and account access;
- Discussion board posts and other messages, including your correspondence with us. Our communications will include notices about your account (for example, change in password or payment method, confirmation e-mails and other transactional information) and information concerning or related to our service. These communications are part of your relationship with Uthini and receive them as part of your use of Uthini’s services;
- General information regarding the services you have registered to receive; and
- Information from third-party providers and services to help Uthini provide our services and to help us understand the use of our services
HOW DO WE USE YOUR PERSONAL INFORMATION?
We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
Communicate with you;
Screen our orders for potential risk or fraud; and
When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.[[INSERT OTHER USES OF ORDER INFORMATION]]
We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).
We may use your personal information to:
- Provide and improve our services;
- Resolve disputes, calculate and collect fees, and troubleshoot problems;
- Verify users’ identity and the information users provide;
- Encourage a safe online experience and enforce our policies;
- Customise users’ experience, analyse site usage, improve and measure interest in the services we provide, and inform users about other services and updates;
- Communicate administrative announcements when we need to provide users with information that may affect their use of the services we provide;
- Communicate marketing and promotional offers and events to our users;
- Provide customer service;
- Match and connect you to a tutor in order to facilitate your language learning experience; and
- Perform other business activities as described when we collect the information.
As part of your registration on the site to use our services, you agree that you may receive certain administrative communications from us, such as administrative announcements and customer service messages regarding our services and products during the period that we provide services to you. You may not opt out of receiving such administrative communications.
Email marketing: With your permission, we may send you emails about our store, new products and other updates.
Conversations on Telegram Messenger: We make use of the Telegram Messenger app in order to connect tutors and students and deliver content to you. These interactions/conversations take place within a Telegram group chat consisting of, but not limited only to the student, the tutor, Uthinibot aka TitshalaBot or Thishabot (the “Bot”)and Uthini Support, an account monitored by Uthini product managers. All messages sent as part of this group chat will be visible to the student, the tutor, the Bot and Uthini Support. Messages may also be visible to any other tutors who introduced into the group chat in order to help facilitate lessons.
Telegram Messenger is a third-party app and is in no way affiliated to Uthini. By using our services, you agree to the use of Telegram Messenger. Telegram Messenger requires your cell phone number in order to register. This number will be visible to those participating in the Telegram group chat referred to in the previous paragraph.
Our site may use automatic information obtained through cookies and Web beacons to operate and improve. We may also use automatic information alone or in combination with personal information about our customers to provide personalized information about Uthini.co.za or any of our services.
SHARING YOUR PERSONAL INFORMATION
We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Shopify to power our online store–you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy.We also use Google Analytics to help us understand how our customers use the Site–you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/.You can also opt-out of Google Analytics here:https://tools.google.com/dlpage/gaoptout.
Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.
You can opt out of targeted advertising by:
FACEBOOK – https://www.facebook.com/settings/?tab=ads
Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.
DO NOT TRACK
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.
Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.
How do you get my consent?
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.
If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.
How do I withdraw my consent?
If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at any time, by contacting us at firstname.lastname@example.org.
We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.
Our store is hosted on WooCommerce. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
Your data is stored through WooCommerce’s data storage, databases and the general WooCommerce application. They store your data on a secure server behind a firewall.
We use the Telegram Messenger platform to render some of our services to you. Telegram is a free, open-source, cloud-based mobile and desktop messaging app which has a focus on security and speed. It uses a strong encryption protocol and a major focus on privacy and protecting users’ personal data.
In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.
However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.
For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.
In particular, remember that certain providers may be located in or have facilities that are located in a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.
As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.
When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.
To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.
AGE OF CONSENT
By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at email@example.com or by mail using the details provided below:
4th Floor, Bandwidth Barn, Woodstock Exchange, Cape Town, WC, 7925, South Africa
Effective date: 16/08/2019